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Tuesday, June 28, 2016

California woman wins $10,000 judgement from Microsoft (MSFT) over Automatic Windows 10 Upgrade

Windows 10 reservation screen

A California woman has won a $10,000 judgement against Microsoft for an automatic installation gone wrong that she said seriously crippled her work PC.  Reri Goldsteing, the owner of Sausalito, California based TG Travel Group LLC said her computer started trying to download and install the upgrade from Windows 7 to Windows 10, despite the fact that she had not approved it a few days after Windows 10 launched in July 2015.

Her computer started acting up, crashing, running super slowly, and becoming unusable for days at a time.

“I had never heard of Windows 10,” she told the Seattle Times. “Nobody ever asked me if I wanted to update.”

Read: Windows 10 will be a Free Upgrade for existing Windows user

When outreach to Microsoft’s customer support didn’t fix the issue, Goldstein took the software giant to court, seeking compensation for lost wages and the cost of a new computer.

She won an initial judgment, which Microsoft appealed. The company then decided to drop its appeal last month —without admitting any wrongdoing — and agreed to pay her $10,000.

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